A client introduces himself at a social event. He’s among doctors, lawyers and other respected professionals. He states his profession and can literally feel the other guests physically withdraw and look away—he’s been dismissed. There’s absolutely nothing objectionable about this man’s occupation; he owns a business in a critical financial market segment, his products and services add value to many lives and he likely earns a higher income than the family doc or the local attorney.
This gentleman’s problem is a communications issue—he didn’t communicate the big idea quickly and in a manner that won instant favor with his publics. We see this same issue all the time. Decisions today are made at the speed of light and first impressions have never been more critical. When you get the opportunity to tell your story, you have to compel your publics to engage.
elevator speech
A quick and compelling missive about your company, product or service wrapped tightly around one or two core messages and delivered within the time span of a short elevator ride.
As part of unearthing and building brand for a client, we fit the company tool belt with a very tightly constructed, on-brand elevator speech. This quick and compelling missive can be delivered in a social setting, but more importantly is used consistently with customers to help soften the point of entry and open dialog.
About now you’re thinking this is a no-brainer, so do me a favor. Go out into the bullpen and ask five employees to tell your company’s story in 30 seconds or less. I’ll wait. Okay, how many told the exact same story? How many were on-brand? How many got you excited? If your team responded like most, you’re probably feeling the need to start writing your elevator speech.
Start by writing two or three core messages that encompass the unique characteristics and key differentiation that inspire your company, product or service. Work to blend these core messages together to yield a simple, cohesive, tight and logical train of thought. Now add enough anecdotal flavor to make it conversational without diluting the message. And finally, practice your delivery. Use role playing and fun games to ingrain core messages and your brand new elevator speech up and down throughout the organization.
Build a great elevator speech and you’ll keep others from looking down while you’re going up.
Silver Bullet
From Wikipedia, the free encyclopedia:
The metaphor of the silver bullet applies to any straightforward solution perceived to have extreme effectiveness. The phrase typically appears with an expectation that some new technology or practice will easily cure a major prevailing problem.
Read. Read. Read. Read everything. But as you begin planning for 2008, we encourage you to consider replacing the search for illusive, magic silver bullets with more practice at the range firing time-tested ammunition and developing repeatability.
The times have rendered us completely impatient. Results can’t come fast enough. Change doesn’t happen quick enough. I remember way back in the late 80s, during the total quality revolution, when we needed “change agents” to overcome inertia and we operated in frozen fear of change. Fast forward 20 years…change is everything…just look at Madonna. In contrast, The Rolling Stones have changed very little (except getting sober, maybe).
Here’s my point in this diatribe of mixed metaphor…I fear the perceived need for change and magic silver bullets has everything to do with our lack of results. We need to commit to do a few, proven things consistently this coming year, like the Stones surely have done for the past 40 plus. I believe the results will follow.
In 2008, patience will still be a virtue. And magic bullets will still be for Lone Rangers.
High-yo Silver!
We recently participated in the creation of a new “boutique” brand with a client and a team of branding folks. For whatever reason, the facilitator made frequent snide references to one individual on the team’s apparent affinity for the Tommy Bahama brand. It bugged the heck out of me. So I offer this to cleanse my soul…
While Tommy may not define every lifestyle, I believe his is one of the true branding success stories of our time. Read Cigar Aficionado, June 2007. I wish I were a little more like Tommy.
Tommy is an innovator. He had the courage to persevere when others were blind to his vision. Today he has legions of brand loyalists and just as many wannabe imitators.
Tommy knows who he is. He was created to live a very specific life (an attainable yet aspirational life)—and even more than a life, an attitude.
Tommy is true to who he is. He doesn’t try to be more things to more people. Instead he continues to drill into his own life (always asking the question: What would Tommy want?) and take a niche market deeper into his experience.
In my mind Tommy defines “boutique” and has rightfully earned his station in a life “where the weekend never ends.”
Relax.
Jeff Wenzel passed quickly from this earthly life from a form of aggressive brain cancer. Jeff was executive director of Youth Horizons. Jeff was a beloved husband and father. Jeff was high energy. Jeff was a bit random. Jeff was REAL.
Jeff wore no mask. He built no walls. He put on no airs. He played no games. He was REAL.
I don’t recall when we met. We didn’t actually spend that much time together. Yet, I knew Jeff on a deeper level than some people I’ve been around my entire life and I find that compelling.
We spend a significant amount of time talking to our clients about building authentic (REAL) brands and yet we can often neglect our own personal brand.
In honor of our friend, be REAL. Time is fleeting.
Youth Horizons is an organization devoted to serving at-risk kids in and around Wichita. The Strategy Group made the decision in 1997 to come alongside this compelling organization by donating strategic and creative services. Check out their website here.
